Privacy Policy

Last Updated: December 2023

1. Introduction

Welcome to Wiwamyu.com ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to gift sets with natural products, including tea, honey, jam, and other healthy delicacies.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number, shipping address)
  • Order information and history
  • Payment information (processed through secure third-party payment processors)
  • Communication preferences
  • Customer service correspondence

We automatically collect certain information when you visit our website:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on pages, navigation paths)
  • Cookie data and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending order updates and shipping notifications
  • Improving our website and services
  • Personalizing your shopping experience
  • Sending marketing communications (with your consent)
  • Complying with legal obligations

4. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Contractual necessity for order fulfillment
  • Legal obligations
  • Legitimate business interests
  • User consent

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure data storage systems
  • Regular security assessments
  • Limited staff access to personal data
  • Employee confidentiality agreements

6. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

  • Essential cookies for website functionality
  • Analytical cookies for website performance
  • Preference cookies to remember your settings
  • Marketing cookies for targeted advertising

You can control cookie settings through your browser preferences.

7. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website, conducting business, or servicing you. All third-party service providers are required to protect your personal information and may only use it for specified purposes.

8. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.